PRIVACY POLICY

Grand Palace Hotel respects and is committed to the protection of your personal information and your privacy. In this Personal Data Protection Notice, “we”, “us” and “our” refers to Grand Palace and “you” and “your” includes third parties whose personal data you have provided to Grand Palace.

Protection of your Personal Data (as defined herein) which you have disclosed or presently being maintained by us, is important to us in accordance with the Malaysian Personal Data Protection Act 2010.

We have therefore developed a Privacy Policy to guide you on how Grand Palace collects, processes, uses, discloses, transfers and stores your Personal Data. Kindly study this Policy and understand your rights on the matter.

COLLECTION AND USE OF PERSONAL DATA

Your personal data is information that relates directly or indirectly to you, who is identified or identifiable from that information or from that and other information.

During the course of your transaction and dealings with us, you may be requested to furnish your Personal Data from time to time. We and our third party service providers may share the Personal Data with each other and use it consistently with this Privacy Policy to provide and improve our products and services.

PERSONAL DATA THAT WE MAY COLLECT

When you transact with us, we may collect a variety of your Personal Data, which may include your:

Name
National Registration Identity Card (NRIC) number
Gender
Race
Religion
Postal address.
Telephone number
Email address
Medical information
Salary details
Contact preferences
Credit card or bank account information

The list of personal data stated above is not exhaustive and may include other personal data depending on the nature of dealings or transaction.

HOW WE USES YOUR PERSONAL DATA

Your Personal Data that we collects allows us to process the necessary transaction in relation to the relevant matter.

Your Personal Data that we collects allows us to keep you posted on our latest product announcements and upcoming events. It also helps us to improve on our products and services.

From time to time, we may use your Personal Data to send important notices, emails, letters or messages, such as (but not limited to) communications about purchases and changes to our terms, conditions, and policies. As such information is crucial to your custom with us, you are advised not to opt out of receiving such communications.

We may also use your Personal Data for internal purposes such as auditing, data analysis, and research to improve our products, services and customer communications.

We may also share your Personal Data with third party providers that provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services and conducting customer research or satisfaction surveys.

PROTECTION OF PERSONAL DATA

We takes the necessary precautions, both administrative and technical, to safeguard your Personal Data against loss, theft, misuse and/or unauthorized access, disclosure, usage, alternation or destruction.

RETENTION OF PERSONAL DATA AND ACCESS

We shall endeavor to make it easy for you to keep your information accurate, complete and up to date. We will retain your personal data for the period necessary to fulfil the many different purposes outlined in this Privacy Policy unless a longer retention period is permitted or required by law.

You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting us at the relevant contact numbers. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes.

We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are deemed extremely impractical, or for which access is not otherwise required by local law.

CHANGES OR AMENDMENTS TO THIS POLICY

Please note that Grand Palace may amend this Personal Data Protection Notice at any time without prior notice and will publish the amended or revised Personal Data Protection Notice on our website or by email. This Policy outlines how we manage the Personal Data we hold.

By interacting with us, submitting information, or request and sign up for any of the services or products offered by us, you agree to give consent to the companies for collecting, disclosing, utilizing, and sharing amongst the companies your personal data in order to provide the services and products to the best of our efforts.

For more info and reservation, contact 085 428888 or WhatsApp:

Room Reservation	+6011-1623 8599
Western Palace Restaurant	+6011-1638 8599
Han Palace Restaurant	+6011-1639 8599